Common problems

Run Diagnostic
Check connection and API status
Can I get a discount?
All pricing is final at checkout
Discovery error issue
What to do if wallets won’t load
Dusting attacks & airdrop scam tokens
Understand risks of unexpected crypto deposits
"Firmware is already installed"
Reinstalling firmware requires device reset
Firmware update issues
Fix problems updating your device firmware
How to reset your PIN
You need your wallet backup to reset PIN
I don’t see my crypto
Troubleshoot missing coins or tokens
Is my coin supported?
Check which assets are supported
Is my device safe to use?
My transaction is still pending
Troubleshoot stuck transactions
Passphrase & hidden wallets issues
Use the exact passphrase to unlock hidden wallets
Trezor recovery issues
Fix errors during wallet recovery
Trezor Suite doesn’t see my device
Resolve connection errors with your Trezor
Using Trezor after a long time
Pick up where you left off safely
Where is my Ethereum?
Find missing ETH in Trezor Suite
Where to buy Trezor
Purchase from Trezor or verified resellers
Logistics

Logistics

Order status, shipping, and returns
All articles
Troubleshooting

Troubleshooting

Find answers and fix issues
All articles

Stuck? We’ve got you covered.

Our support team and community are ready to assist you.
Go to Trezor forum
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